Direct link to YouTube video Take care of your customers and your sales will do better.  Seems easy enough, yet many companies fail miserably in the customer service area.  And many don't even think about it when looking to improve sales.  Rather, they think in order to improve sales they have to spend more money advertising, cut costs, spend more time on the Internet or social media. There are plenty of companies out there proving that customer service drives sales - Zappos, Redfin, Starbucks, Apple are a … [Read more...]